Legal notice

Privacy Policy

This policy explains which personal data syranas.com collects through its contact and consultation forms, why it is processed, how it is stored and shared, and which rights users have under Ukrainian law.

1. Data controller

syranas.com (PE), EDRPOU 47021132, Business Center Horizon, Office 14, 7 Sahaidachnoho Street, Kyiv, 04070, Ukraine. Email: contact@syranas.com. Phone: +380 978 644 9585. Personal data is processed in accordance with the Law of Ukraine 'On Personal Data Protection' No. 2297-VI of 01.06.2010.

2. Data we collect

Name, email address, phone number and the text of your message.
Records of correspondence and consultation requests.
Technical data: IP address, device and browser type, pages visited, and cookie identifiers.

3. Purposes and legal grounds

We process data to answer enquiries, prepare consultations, perform contracts, meet legal obligations and improve the website. The grounds are your consent, the performance of a contract, and our legal duties. Pre-contractual information is provided under the Law of Ukraine 'On Consumer Protection' No. 1023-XII of 12.05.1991.

4. Cookies

Non-essential cookies are stored or accessed only after your prior consent, as required by the Law of Ukraine 'On Electronic Communications' No. 1089-IX of 16.12.2020. Strictly necessary cookies are used without consent. You may withdraw consent at any time in your browser settings.

5. Sharing and storage

Data is shared only with hosting, email and analytics providers acting on our instructions. We do not sell personal data. Data is kept no longer than needed for the stated purposes or as required by law. Transfers outside Ukraine are protected by appropriate safeguards.

6. Your rights

You may request access, correction, deletion or restriction of your data, object to processing, withdraw consent, and lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights. Requests: contact@syranas.com.

7. Consumer complaints

Consumer enquiries and complaints may be submitted to the State Service of Ukraine for Food Safety and Consumer Protection. We aim to resolve disputes directly first.

8. Changes

We may update this policy. The current version is always published on this page.